Return & Refund
Return of an Item
Users may only apply for the refund and/or return of the Item in the following circumstances:
- The Item has not been received by Buyer;
- The Item was defective and/or damaged on delivery;
- We have delivered an Item that does not match the agreed specification (e.g. wrong size, color, etc.)
- The Item delivered to Users is materially different from the description provided by Seller in the listing of the Item.
(To fill in how our refund or return can be processed on app and system)
Condition of Returning Item & Refunds
Users may only return of an item in the following circumstances:
- If the package is sealed as given;
- The item was not defective by users;
- If the tagging and packaging is still intact;
Every return item will be reviewed by MSM team thoroughly before any refunds/cancellations. If the items/product(s) are damaged or defected by Users, we will not accept the return request. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you. Users will be liable to cover for pick up delivery fees (Delivery Fees will depend on the township).
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 7 days of the delivery date.
If your product is eligible for a refund, you can choose your preferred refund method in the remark box, Either Online Transfer / Voucher Code.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
1. Online Payment – 7 ~10 working days
2. Voucher Code – 3 ~ 5 working days
- Vouchers can be redeemed if the orders are cancelled through online payment only.
- Refund voucher cannot be used from different account.
- Vouchers are not replaceable if expired (2 months’ duration)
- Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
- Voucher will work only if minimum purchase amount and other conditions are met.
- Vouchers are not replaceable if expired.